One of the few things that we think is as important as great tasting steak is exceptional customer care. In our family’s three decades in business, we’ve taken great pride in treating our customers the way we would want to be treated. For customer service, you can contact us at 1 (877) 557-7270 or via the customer service form below, and we’ll respond to your needs as quickly as possible.

When you make a purchase or fill out a form on our website, you will be asked to provide your name, address, telephone number, email address, and shipping recipient information if you ask for your purchase to be delivered to an additional address.

We might also automatically gather general statistics about our website visitors, including but not limited to, IP addresses, browser type, pages viewed on our site, visitors numbers, goods and services purchased, etc. But this information is not connected and cannot be attributed to individual customer name, e-mail address, home address, or telephone number.

We may ask you to voluntarily provide us with additional information about personal or business interests, as well as about experience or requests, in order to customize our products and services for your benefit.

We also might use “cookies,” small files that are sent to your computer by our server and stored on the hard drive on your computer. These cookies are used to facilitate our ordering process, and can also keep a record of your visit to our site, allowing our server to recognize you and helping you access your account information without you re-entering it. Cookie data might also be used in assembling usage statistics among registered or unregistered users, however this information will be disconnected from any identifying data. You can disable your computer from accepting cookies through your web browser’s settings (see your web browser’s documentation for steps to do this); however, disabling cookies on your computer could disrupt or disable your ability to use our site.

Our collection of your personal information is used to fulfill your purchase and provide you the products or services you request.

We do not store credit card information.

If your purchase requires the goods and services of an external company or contractor, we may pass your relevant information on to that partner for that specific purpose (such as providing your address to our shipping provider). We prohibit the use of any information we provide by any of our partner companies for any other purposes.

Your information will not be shared with or sold to any third-party for any other reason, such as commercial usage.

If you have a credit account with us or with one of our providers, we reserve the right to collect additional information, including but not limited to, billing information, credit card number and expiration date, and check or money order tracking information.

We may use information we collect to customize your experience while using our website.

We may use your IP address in conjunction with others to diagnose our server problems, should they arise, to manage our website, and to optimize our site based on usage pattern data we receive.

If you provide your consent (opt-in), we may use your email address, postal address, or phone number to provide you with promotional information that targets your interests, such as new product offerings, services, promotions, and targeted banners.

We may evaluate your interactions with us in order to provide you with products best suited to your tastes.

We may also use your information to analyze site usage, to improve our promotional and marketing efforts, to improve product and content offerings, and to customize site services, content, and layout.

Should disputes or problems arise, we reserve the right to use or disclose information for resolution or investigative purposes. We may also disclose or access your information if we believe in good faith that the law so requires it or if we otherwise consider it necessary to do so in order to maintain service and improve our products and services.

We are committed to the security of your information and preventing unauthorized access to it. We have stringent internal policies regulating access to your information. We maintain procedures and technology for the purpose of protecting that information, including regularly updating and testing our systems and protocols to constantly improve the protection of your information. We also maintain policies regarding proper physical security of such records and the workplaces in which they reside.

We do not distinguish age on this site and do not knowingly collect or use information from children under the age of 13 without parental or guardian consent. Our privacy policy applies to our online customers of all ages. Should a child under the age of 13 provide personal information without consent, a parent or guardian should contact us for removal and opt-out of future communications. For more information visit the FTC website www.ftc.gov.

The privacy policies of any of our advertising, marketing, or promotional partners differ from our own. You may want to read and become familiar with their policies before responding to any offers. We are not responsible for the collection policies or practices of any non-affiliated partners.

Our practice and policies as enumerated here are subject to change. Any changes made in the future will be displayed on this page. All information collected prior to policy change will be handled according to the previous policy.

The practices and policies explained here replace any and all previous statements of the same nature.

By using our website you agree to the collection and use of the aforementioned information in the manners listed.